Grievance Redressal
How to raise a complaint and how we resolve it.
Soft4u Solutions Private Limited is committed to resolving complaints quickly and fairly. This page is published in accordance with the Information Technology Act, 2000, Rule 5(9) of the SPDI Rules, 2011, Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.
1. Grievance Officer
Grievance Officer, Soft4u Solutions Pvt Ltd
35/135, Srivastav Palace, Prabhat Colony, Donor Chowk, Purnea, Bihar 854301
Email: info@soft4u.in
Phone: +91 95558 18188
Available: Monday to Saturday, 9:30 am to 7:00 pm (except public holidays)
2. What you can complain about
- Use or misuse of your personal data, or a request to access, correct or erase it;
- Content on this website you believe is unlawful, infringing or inaccurate;
- Quality, delay or billing issues with our services;
- Any other concern related to this website.
3. How to file a grievance
Email the Grievance Officer with: your name and contact details, a description of the issue, relevant dates, invoice or project number (if any) and the resolution you expect. For data-protection requests, write from the email or phone number you used with us so we can verify your identity.
4. Timelines
- Acknowledgement: within 48 hours (24 hours for complaints about content under the IT Rules, 2021).
- Resolution: within 30 days of receipt (within 72 hours for removal requests relating to content that is prima facie unlawful, as required by law).
5. Escalation
If you are not satisfied with the resolution, you may approach the Data Protection Board of India for personal data matters, once operational under the DPDP Act, or the appropriate Consumer Commission or the National Consumer Helpline (1915) for consumer matters. Cyber incidents can also be reported at cybercrime.gov.in or by calling 1930.
Last updated: 29 Oct 2026